Refund policy
If you have changed your mind about the product you have received and wish to return it, you have 14 days for a full refund of the product cost. To return your item, follow these easy steps:
- Contact us
- Include your full order number and delivery postcode
- Let us know which item you are returning, either by the SKU code or product name and the reason why
- The items being returned, should be in a perfect, resalable condition and well packaged, in either the original or likewise packaging and addressed to:
- Returns Department
- Kadai Bowls
- Eardiston House
- Eardiston
- West Felton
- Oswestry
- SY11 4HA
- Return to us using the courier service of your choice, ensuring the order number is clearly visible on the packaging. Make sure to ask for and retain your receipt as proof of return, Kadai Bowls cannot be held responsible for any items that may be damaged or go missing in transit.
- Returns may take a little while to be processed from the date they return at our goods in. As soon as it has been processed you will receive an email to confirm.
- Your refund will be provided approx. 10 working days after this return has been processed.
If you return your item without contacting us beforehand, you may incur a £20.00 administration fee to cover the extra work involved in processing your return.
Depending on the size and nature of your item, you may incur a 25% restocking fee which will be deducted from the purchase price of the item before being refunded back to you. At their discretion, Kadai Bowls shall make reimbursement of the whole or part of the purchase price.If avoidable damage occurs to return items through poor packaging, lack of packaging or if a product has been used, then Kadai Bowls has the right to reduce the refundable value amount. This will depend on circumstances, the damaged occurred and if the item can be repaired.